Service user engagement impact report (2025)

How has the role helped your confidence? “My confidence used to be quite low, but it’s getting better and better. “One moment I’m really proud of is chairing council meetings, with support from the other Regional Ambassadors and Sophia.” What does being an ambassador mean to you? “Being a Service User Ambassador means the world to me. “I’d normally hide away from things like this, but now, for the first time in my life, I feel like I have a purpose - something beyond just surviving.

Why did you want to become an ambassador? “I wanted to help people and make the resident experience as good as it can possibly be. “My favourite part of the role is helping others speak up for themselves and making positive changes in our homes.” What has changed for you since becoming an ambassador? “A lot has changed. My home now asks for my input on ideas, and values my opinions on things happening around the home. “I also love handing out certificates and awards - it’s great to give colleagues the credit they deserve.”

My favourite part of the role is helping others speak up for themselves and making positive changes in our homes.”

What do you hope to achieve over the next six months? “I want to keep pushing my boundaries. “I don’t want to hide from things that feel unfamiliar or that I’ve had negative experiences with in the past. I want to keep growing.”

Helping others motivates me to keep going, and there isn’t much more someone could give me that would make me happier.”

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