Working together to shape and improve care At the heart of our work is a commitment to listening to the people we support and their families, and ensuring their voices shape how our services develop. We believe that people who use our services are the experts in their own lives. Their experiences and ideas help us provide care that’s respectful, responsive, and makes a real difference. This report shares an overview of our service user engagement and co-production activity between April 2025 and March 2026. The impact of working together Over the past year, this way of working has made a real difference. For the people we support, it’s helped build confidence, independence, and a stronger sense of purpose. For our organisation, it’s led to new ideas, better care, and a culture that’s open, inclusive, and always improving. By continuing to work together, we can keep building services that reflect what matters most to the people we support.
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