Hello! From Sophia Feurtado, Service User Engagement Manager
The past year has marked a significant step forward in strengthening service user engagement and embedding co-production across Exemplar Health Care.
We began the year with a committed group of Service User Ambassadors and ended it with even more individuals stepping into the role. Our growing cohort of Regional Ambassadors are helping amplify the voices of people living in our homes. Their contributions have been wide-ranging, meaningful, and
Building skills and confidence The introduction of first aid training for residents has had a remarkable impact. They’ve both enjoyed the sessions and gained practical skills and confidence - another strong example of engagement that’s meaningful, empowering, and genuinely valued. A year of impact This year’s progress shows what can be achieved when we listen, collaborate, and act with purpose. The foundations are strong, the momentum is real, and the year ahead offers an exciting opportunity to build even deeper, more meaningful engagement across all our homes. We hope you enjoy reading about our year as much as we enjoyed putting it together. Sophia
something we’re extremely proud of. Listening to what matters
Throughout 2025, the Service User Council provided valuable feedback that highlighted both the positive aspects of people’s care and the areas where improvement was needed. The most prominent theme was food and the mealtime experience. This feedback became a catalyst for targeted action planning, carried out with residents rather than for them, demonstrating the real power of listening and co-producing solutions.
5
Powered by FlippingBook