Regional Service User Ambassador, Alex, shares her personal insights at colleague inductions As part of inductions for colleagues at our new care homes, Alex co-delivers a session in which she discusses her experience of life at Havenmere and her role as an ambassador. She also leads a Q&A session on how service users would like to be treated by colleagues, and joins in group activities. It’s clear to see the impact that her insights have on new colleagues as Alex has received some great feedback. One attendee said: “Having Alex is a great learning curve. It provides perspective from a service user and how we can support them to live the best possible life.”
“Helping out with inductions makes me feel useful and like I’m making a difference.
“It gives care staff an insight into what service users feel like when they move into a new home and make them more aware of the right steps to take.”
14
Powered by FlippingBook