Service user and families and friends survey
“My care is absolutely great, anything I want, staff try and help me to achieve it. I have my own room and shower. The staff are good. Things are excellent in that way. I’d just like to go on holiday more, once a year if possible. I’m excited to go shopping in the January sales and plan to go shopping again in the summer with activities.”
Surveys provide direct feedback from service users, their families and friends about their experiences, preferences, and needs. This feedback helps us identify areas for improvement and enhance care. The service user survey covers care, safety, colleagues, food, and activities. The families and friends survey includes additional questions about communication and involvement.
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