2024 service user survey results
At the time the survey took place:
70% (767 service users) were able to take part in the survey 76% (583 service users) of those completed the survey 24% (220 service users) either didn’t want to complete it or weren’t offered the survey
81%
77%
said that staff are kind and respectful
said they’re happy with the care provided (2% increase since 2023)
(2% increase since 2023)
81%
70%
said they feel safe in their home (2% increase since 2023)
said staff listen to them (3% increase since 2023)
74%
62%
said they can go out if they want to (6% increase since 2023
said they know what activities are planned (6% increase since 2023)
67%
59%
said they were likely to recommend their home to a family member or friend if they needed similar care (5% decrease since 2023)
rated the food quality as ‘Good’ or ‘Excellent’ (2% increase since 2023)
17
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