Service user engagement impact report (2024)

Q: I know what activities are planned in the home 55% agreed (2023) How Dearnevale improved activity awareness and engagement We did: • ‘What’s On’ sheets displayed on each unit and an activities board in reception. • Service User Ambassadors helped share activity information. • The Activities Team engaged with those unable to attend meetings, ensuring everyone’s voice was heard. • Personalised wish lists introduced to guide one-to-one activities. • Unit-based activity programmes co-created with service users and colleagues.

“People enjoy the interaction with staff during the daily trolley rounds. Simply having a chat has been especially positive for those who prefer to stay in their room. This was highlighted in our service user meetings.”

How Maypole Grove improved communication and engagement

Q: I know what activities are planned in my home

Q: The staff listen to me

55% agreed (2023)

67% agreed (2023)

We did: • Active support training for the Activities Team and Home Manager. • Whole-home approach to activities, making meaningful engagement part of daily life. • Weekly activities planner, handed out on a Monday morning for the week ahead. • Daily engagement trolley with fruit, smoothies, snacks, and newspapers to encourage conversation and interaction.

96% agreed (2024)

“I’ve been cooking more in the home this year, which I love. I’ve also started playing snooker at the local pub - and I’m getting really good at it!”

92% agreed (2024)

92% agreed (2024)

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