2024 families and friends survey 93% said they were likely to recommend Exemplar Health Care if they were looking for similar care for a loved one (2% increase since 2023)
109 family members and friends responded to the survey
99%
93%
said that staff are kind and respectful (3% increase since 2023)
said they’re happy with the care provided (4% increase since 2023)
95%
77%
90%
feel their loved one is safe in their home (2% increase since 2023)
said they receive enough communication from the home (4% increase since 2023)
said staff listen to them (2% increase since 2023)
99%
83%
96%
said they can discuss any issues with staff (11% increase since 2023)
said they’re involved in decisions about their loved one’s care (stayed the same since 2023)
said they can have private time with their loved one (1% increase since 2023)
19
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