Hello! An introduction from Sophia Feurtado, Service User Engagement Manager
We’re proud to see that service user engagement activities have gained significant momentum throughout 2024. Our Service User Ambassadors have had a huge impact at the highest levels of the organisation, engaging with leaders and senior colleagues. The Service User Council has also provided invaluable insights into their experiences within their homes. They’ve shared both positive feedback and areas needing improvement, offering a well-rounded perspective that has been instrumental in driving meaningful change. Additionally, the Council has played a vital role in fostering partnership working across Exemplar Health Care, participating in a wide range of co-production activities with our Audit and Regulation Team, Behaviour Support Team, Learning and Development Team, and Marketing Team. Another area where the ambassadors have made a notable impact is in supporting new colleagues joining our homes.
By sharing their lived experiences and insights at induction, they’ve inspired and motivated new colleagues as they begin their journey with Exemplar Health Care. Feedback from colleagues has been overwhelmingly positive, with many highlighting how impactful and inspiring these sessions have been. This report focuses on service user engagement activities that have taken place centrally across Exemplar Health Care. Looking ahead, future reports will provide an overview of engagement activities at home level, showcasing how these practices have been expanded and embedded within individual homes. The development of the new Exemplar Quality Assurance (EQA) framework will make identifying, measuring, and reporting on the impact of service user engagement activities simpler, to provide a more comprehensive view of our progress and the impact of these activities. Sophia
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