Service user engagement impact report (2024)

Our year in numbers

61

67 7

3

+6

Service User Ambassadors at start of 2024

Service User Ambassadors at end of 2024

Regional Ambassadors in training

Regional Ambassadors in the role

140

76%

family members and friends completed the annual survey

18 79% 96% 89% 424 Service User Council meetings of service users (who were able to) completed the annual survey

colleagues completed ‘Active support’ training

of family members and friends said that staff are kind and respectful

of service users said they feel safe in their home

of family members and friends are happy with the care provided

30

13

8

Service User Ambassadors completed sexuality,

13

Activities Teams achieved the bronze ‘Life skills toolkit’ award

Activities Teams achieved the gold ‘Life skills toolkit’ award

sexual expression, and relationships training

Activities Teams achieved the silver ‘Life skills toolkit’ award

5

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