Service User Ambassador initiative
“In other care homes, it feels more like you’re just being looked after. But at Woolston House, we have a lot of say in what we do and how we’re cared for.”
Each of our care homes has a Service User Ambassador who represents fellow residents on the Service User Council. They also take on roles in their home, like giving tours, interviewing new colleagues, delivering training, running tuck shops, and posting mail. These roles are tailored to their interests and goals, helping them build skills, confidence, and a sense of purpose.
“One of my favourite things is being the home’s Service User Ambassador, especially when I can speak up for residents who can’t do it themselves. “I feel good knowing I’m helping them, and that makes me feel better about myself. “I also interview new staff and train them during induction, especially about my complex needs. “It makes me feel important again and gives me a sense of purpose.” Sarah, Service User Ambassador at Woolston House
61
Service User Ambassadors at start of 2024
67
Service User Ambassadors at end of 2024
+6
6
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