Service user engagement impact report (2024)

Hear from some of our Regional Ambassadors

Adam

“Representing service users in meetings with the Executive Management Team initially sounded quite daunting, but I found them to be friendly, approachable, and eager to hear what we had to say.”

Dave

“Since becoming an ambassador, I’m amazed at how enjoyable life in one of your homes can be. I get to voice my opinions, feel more independent, and my confidence has grown.”

“This role has made me so happy. It’s incredible that you involve residents in improving our care. “Thank you for this amazing opportunity to be an ambassador. I feel like myself again, and I’m grateful for the chance to help others like me.”

“I came away reassured that the service user experience matters, and their efforts to listen and respond to our insights are genuine.”

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