This easy read guidance explains the Exemplar Health Care complaints policy in a clear and simple way. It helps residents, families, and visitors understand how to raise a concern or complaint, what will happen next, and where to get support. The document uses straightforward language and accessible formatting to make the complaints process easy to understand for everyone.
Complaints policy | 1 |
What is a complaint? | 2 |
Who can complain? | 3 |
How to make a complaint | 5 |
What happens if I complain? | 6 |
If you are unhappy with our response | 7 |
If you still feel your complaint has not been resolved | 8 |
Powered by FlippingBook