Service user engagement impact report (2025)

Andrew Scotia Heights Tuck trolley

Aimee Lakeview Activities

Graham Fernwood Meet and greet “I like welcoming new residents, family members, and colleagues into our home. I spend time at reception and enjoy meeting new people.”

“I help plan a range of activities for everyone and share residents’ ideas with the Activities Team. It feels good to make a difference.”

“I go around the home with my tuck trolley and enjoy chatting to people. I like sharing what’s happening and feel proud to be an ambassador.”

Jess Woolston House Activities

Stephen Bennett Court Gardener “I look after the garden at my home. I buy the plants, water them regularly, and keep everything tidy.”

Abi Maypole Grove General support

“I work with the Activities Team to help make sure the programme includes a range of activities that everyone can get involved in.”

“I talk to people who prefer to stay in their room, and run a monthly Q&A to help people get to know each other.”

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