The question we ask ourselves is not “Can they do this?” but “What can we make possible, and how can we support people to thrive in these roles?”
Resident roles Our homes belong to the people who live in them - their voices, ideas, and experiences should shape every part of how they’re run. Our ambassadors play a vital part in making this happen, through taking on roles in their home. We work with each individual to find the best fit based on their skills, goals, and interests, whether they want to build on an existing skill or learn something new. Over the past year, ambassadors have taken on more responsibility and are influencing positive change. When I was asked to be a Service User Ambassador, it made me feel really proud. It gave me something positive to focus on after losing my dad earlier that year. “I wanted to connect with more residents, so I came up with the idea of creating my own business cards with my name and number on. I always keep them with me to hand out. “Sometimes people find it hard to talk and not everyone wants to talk straight away, but I want people to know I’m here if they need me.” Guy at Thames House
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