Service user engagement impact report (2025)

Communication and innovation

How ambassadors make a difference

• Sharing ideas and lived experience with teams • Contributing to newsletters and communications • Working with managers on improvements and projects

Voice and representation

Daily life and environment

• Speaking up for fellow residents • Leading meetings and sharing feedback • Encouraging others to have their say

• Improving shared spaces in homes • Contributing to food and mealtime experiences • Supporting day-to-day life in the home

Recruitment and leadership

Community and wellbeing

• Supporting colleague recruitment • Mentoring new ambassadors • Welcoming new residents and colleagues

• Leading activities and events • Supporting peers and building morale • Meeting and greeting visitors

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