More choice and control
Some of the ideas include:
Transforming the mealtime experience Regional Service User Councils are working alongside colleagues to improve one of the most important parts of daily life in our homes - mealtimes. Together, we’re making mealtimes more personal, more enjoyable, and more meaningful - focusing on the details that really make a difference, from choice and quality to atmosphere and experience. Ambassadors are at the heart of this work, shaping ideas, sharing feedback, and driving
• Personalised meal ordering shaped around individual preferences • Greater flexibility in when, where, and how people choose to eat • Care plans reflecting detailed food likes, dislikes, and routines
Real-time feedback and influence
• Simple feedback tools (including emoji-based options) to capture views in the moment • Regular food forums led with residents to share ideas and drive change • Ongoing ambassador input to review what’s working and what needs to improve
progress. Through
regular council meetings, they continue to influence what happens next.
Creating meaningful dining experiences
• Themed meals and special events inspired by residents’ interests and cultures • More homely, flexible dining spaces based on what residents prefer • Menus designed to be clearer and more engaging, using visuals and displays
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