Some of the ideas include:
Creating a better welcome for new residents Ambassadors are working with colleagues to improve how we welcome new people into our homes. Drawing on their own experiences, ambassadors shared what really matters when someone moves in. Their suggestions are now being piloted across our homes, with the aim of rolling this out more widely.
Personal from the start
• Bedrooms prepared to reflect people’s identity, preferences, and life story • Thoughtful, personalised welcome touches that go beyond care needs
Warm, human connections
• Clear, friendly colleague introductions • Use of name badges and buddy support to help people feel safe and settled • Opportunities to meet others and get involved straight away
Simple, accessible information
• Easy-to-understand information about daily life, routines, and the home • Clear guidance on how to access support, activities, and local amenities
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