Service user engagement impact report (2025)

Resident survey In December 2025, we asked residents and their family and friends to take part in a survey to help us see what’s going well and what could be improved.

said staff are kind and

are communicated with in a way they

respectful 94%

prefer 91%

567 responses

feel safe living in their home 90%

are happy with the care

provided 90%

We’re pleased with these results, but some things could be better.

“This is the best home I have lived in.”

rated the food as ‘good’ or

said they have choice at

mealtimes 81%

‘excellent’ 64%

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