Improving the mealtime experience at Greenside Court
Q: How do you rate the quality of food?
75% rated ‘Excellent’ or ‘Good’ (2024)
What they did: • Catering Manager spent time on units, built trust with residents, and created a familiar, friendly presence. • Catering Manager attended service user meetings, spoke with residents who couldn’t attend, and used feedback to shape menus, ideas, and improvements. • Introduced a new café-style menu, expanded choice with healthier and soft food options, and continued working with residents to improve menus. • Launched ‘Cooking with Clare’ sessions, including both group and one-to-one options, where residents helped prepare meals.
+7% increase in overall satisfaction
82% rated ‘Excellent’ or ‘Good’ (2025)
Our Catering Manager, Clare creates appetising, personalised meals that improve nutrition, dignity, choice, and enjoyment for people requiring modified and specialist diets.”
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