Better mealtimes through listening and choice at Yarningdale
Q: How do you rate the quality of food?
85% rated ‘Excellent’ or ‘Good’ (2024)
What they did: • Introduced feedback books in each dining room, which the Catering Manager reviewed and used to update menus. • Introduced monthly voted meal choices, with menus shaped by resident preferences and feedback. • Catering Manager attended service user meetings, gathered feedback, and discussed menu options and ideas with residents. • Catering Team visited units each morning to build relationships with residents. • Prepared all meal and snack menu items fresh on site every day. • Improved inclusive dining by introducing a separate menu for people on modified diets and providing colleague training to build understanding and empathy.
+2% increase in overall satisfaction
87% rated ‘Excellent’ or ‘Good’ (2025)
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