A year of impact
“I’m proud of being able to speak up for people, because there was no one there to do it for
Service User Ambassadors at the start of 2025 67
Service User Ambassadors at the end of 2025 70
+3
me when I first went into a care home. And being able to do that for them, I’m very proud.” Sarah, Woolston House Ambassador
Of residents said they are happy with the care provided 74% Of family members said that colleagues are kind and respectful 96% Service User Council meetings 17 Of family members said they feel their relative is safe in their home 94%
Regional Ambassadors in role 6
“I’m a lot more confident since becoming an ambassador. I feel like I can talk more to people, and it has
Of residents said that colleagues are kind and respectful 79% People completed the annual resident survey 567
helped me feel more independent when I go out.” Joel, Bennett Court Ambassador
7
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